The service supply chain is the part of the supply chain dedicated to providing service on products. It addresses the supply of parts, materials, personnel and services needed to provide timely and effective product service, such as repair and maintenance.
The service supply chain also involves the logistics required to return a product for repair, servicing, replacement or recycling, a process called reverse logistics. Many manufacturers often turn to third-party logistics providers (3PLs) to manage this part of the service supply chain.
Featured Image
Image
